Miri Marriott Platinum Moans

Having just spent two nights at the Miri Marriott, perhaps it is worth reflecting once again on the continuing variations in the treatment of elite members in different hotels. At the Miri Marriott I am rarely upgraded, as a gold used to be offered a couple of drinks in lieu of lounge access, but not as platinum (odd). They also charge me for my children's breakfast. Yes, I know the upgrade is subject to availability, and they do not have to offer breakfast to my kids........but I really am never upgraded at the Miri Marriott, and every other Marriott I have visited with my children have included breakfast for them. I am now in the KL Renaissance, and the difference is stark. I have been upgraded to a suite (again), and of course have lounge access.

I will be dropping down to Gold in January, and will be making much more use of my Platinum Accor status, and a big factor in my decision not to pursue platinum Marriott this year has been the lack of recognition at Miri. 

Kuala Lumpur to Barcelona- In Economy

If you are flying from Asia to the UK it is often worth looking for flights that start/finish in Europe rather than the UK. Tickets are often substantial cheaper, in all classes. This was the return leg of a trip booked almost a year previously for around £440 return, with on of the long haul legs in World Traveller Plus.
As I have noted before the BA KL service is using relatively old 777s at the moment, and this is particularly noticeable in Economy and with the in flight entertainment system. That having been said, service and food were both good and as I was travelling with my two children we had a row to ourselves. Night flights in Economy are not great, but when you don't have to sit next to strangers I can just about mange them, if I have to.
Unfortunately when I booked these tickets (over a year ago) I did not look carefully enough at the transit time in Heathrow. With 8 hours to kill in Heathrow we all had showers in the Terminal 3 BA lounge. The lounge is fine- and we were there so early it was actually quiet. We then headed out of the airport to do some shopping in Hounslow. A short flight to Barcelona was uneventful, and the catering in economy limited to a sandwich- which was of very good quality.

BA is up against Malaysia Airlines A380s out of Heathrow. If there is a straight choice I'd go on the A380. However, by looking to start your journey elsewhere in Europe the BA flights can be very affordable. Consider looking at Barcelona, Paris, Marseille, Franfurt and Amsterdam as starting points.

Renaissance Kuala Lumpur

The Renaissance Kuala Lumpur is the hotel I use most frequently in Kuala Lumpur. The hotel is large, and is within easy walking distance of the KLCC Twin Towers. Within the Marriott programme the other option is the JW Marriott. Located by the Pavilion, I would argue the JW Marriott location is better, the rooms and breakfast restaurant are also better. However, I opt for the Renaissance more often than not because it usually comes in a little cheaper, but more importantly they pull out all the stops for elite members of the programme. During my last visit, despite being on a very low room rate, we were upgraded to a suite and were given a 18:00 late checkout. The lounge is always staffed and offers extended cocktail hours.

During my last visit I felt a little bad that I had spent nothing in the hotel, and therefore decided to treat myself to a couple of drinks after hours in the lounge- expecting to have to sign for the drinks. To my dismay the staff didn't charge me! At the JW Marriott elite members will find themselves on the executive floor, but you will have to be a more valuable customer than me to find yourself in a larger room.

The renaissance has a large swimming pool, the pool bar can sometimes have a nice vibe to it. The fitness studio and the spa are also very pleasant.

Malaysia Airlines Brunei to KL

Malaysia Airlines fly to and from Brunei from KL four times a week. They go on Mondays, Wednesdays, Fridays and Saturdays. (I wish they would go everyday) The flight is often busy, with lots of workers connecting through from other parts of the Malaysia Airlines network. I rate Malaysia Airlines Regional product quite highly and the Brunei route is no exception. Relatively modern 737-800s with spacious 4 row 2X2 seating in Business Class. The food is pretty good, there is usually a choice of three meals and there is a limited bar available as well. Business Class also gets you off the plane quickly- which can be very useful in Brunei.

Business class tickets can be quite steep on this route- almost £200 each way. Sometimes there are promos that bring it down to about £100. (Economy is about £60 each way). If using avios it is worth the extra 7,500 to get in the front. If you are offered MH upgrade it could be worth putting in a low bid (I have never not been successful) though don't forget you may lose the tier points and avios you may have earned on your economy ticket.

KLIA Plaza Premium Lounge

A trip on a non one world member airline presented an opportunity to visit the Plaza Premium lounge at KLIA. It is located in the Satellite building by the C gates. It is quite well appointed, though it can get busy. Depending on your access package you may have to pay extra for alcoholic drinks.

It does not compare with the one world lounges in KLIA, but if it is your only option then it may be better than nothing.

British Airways Club World London to Kuala Lumpur

This route is currently flown by an older 777. As a result it is a bit noisy and dated. However, this is less of a problem in Club World than in World Traveller or World Traveller Plus. The entertainment system is OK, though not great by Business Class Standards. I also find the BA programme/movie range not really to my taste. Perhaps I am a bit picky. These days an alternative is to watch downloaded content on your tablet. Unfortunately there was no USB point, and so I had to use my laptop as a power source.

The service was fine and the food provided of a very good standard. However, if I had a choice I would travel with Malaysia Airlines on their A380. I have not quite got to grips with the Club World layout. If you are travelling with a companion side by side is surely better- this can be done on BA, but you are then trapped by the feet of other passengers if the seats are used.

Travelling alone, I also don't think the layout works. To avoid invading the personal space of another passenger you need two seats to be free (the one next to you, becuase when that divider goes down you are face to face, and the one which needs to climb over you to get out of their seat when you are sleeping) whereas on Malaysia Airlines you only need the seat next to you to be free. (it normally is when flying to Paris, London perhaps less so!)

As I have written before, it is great that there is now the choice of two A380s and one 777 flying between KL and LHR. Long may it continue.

Royal Brunei Airlines

If you are travelling to Brunei and there are time constraints RBA offers early(ish) and late flights to and from Brunei to KL and Singapore. If there is any flexibility in my schedule I will usually use Malaysia airlines to make the most of my status in the one world alliance. Sometimes I'll even fly to Miri (often very inexpensive) and drive up to Brunei.

My desire to avoid RBA has been reinforced recently, when a booking I had for a late departure from Brunei- allowing a full day's work in Brunei, followed by a full day's work in Kuala Lumpur was cancelled. Although not offered instantly, a free cancellation was forthcoming, but it is disappointing that I will have to let someone down.

Malaysia Airlines Lounge Satellite (Long Haul)

In the satellite building of Kuala Lumpur International Airport you will find both a Business Class and a First Class Malaysia Airlines lounge. The Business Class lounge is big, and offers a variety of hot and cold food that can be quite good. There is a very quiet and well equipped business centre, and the staff are happy to help you with printing if required. The bar is also very attractive. A range of wines, including champagne are available, as with the regional lounge, the beer choice is limited to carlsberg There is usually some sport to watch on the big screen. The washrooms and showers are fine, though at peak times it can be difficult to get access to the showers.

That is not the case in the First Class lounge. Here the showers are usually available, and they are quite impressive. The lounge does have a more sophisticated and quieter feel, as you would expect. On the other hand, the buffet food is no better than next door. However, there is also a table service section- I have not tried this, nor do I know if there is a more extensive choice of beer!

Near to the shared reception areas are a large number of lockers which can be very useful if you are travelling alone and do not want to carry any hand baggage wherever you go in the airport.

One world passengers could use the Cathay Pacific lounge in the satellite building instead, which is briefly reviewed here.

Malaysia Airlines Lounge Kuala Lumpur Regional

If you are flying internationally from Kuala Lumpur you have a choice of a large number of lounges. It is perfectly reasonable to get on the transit to the satellite building where a Business and First Class Malaysia Airlines lounges and a Cathay Pacific lounge are available to one world passengers. If you are flying regionally there is also a Malaysia Airlines Business Class lounge in the main terminal building. It is my favourite of the Business Lounges at KLIA. An escalator whisks you away from the hustle and bustle of the main terminal. A very pleasant water feature welcomes you into the main lounge, which has a good view of airport operations. The bar is a prominent feature, and wine, including champagne and a wide range of spirits are enthusiastically dispensed. The beer choice is rather limited (to Carlsberg). The food is often good, with some convincing hot and cold options. The lounge is well organised, with a large business centre with a number of PCs available for use, an area for children, an eating area as well as quieter space with comfortable seating. There is also a spa, which offers massages and other treatments if you have time. The washrooms and showers are invariably clean- and they appear to have solved the lack of hot water issue from a couple of years ago.

All in all, well worth a visit. Even if you are just popping in for a beer on your way to the satellite terminal for your long haul flight!

Malaysia Airlines Lounge Kuala Lumpur Domestic

The Domestic terminal at Kuala Lumpur International Airport has been recently refurbished with a larger range of shops added. Around the same time the domestic lounge also had a bit of a face lift. The lounge is spacious and rarely busy. The food offering is respectable, though nothing too grand. On domestic flights, and in the domestic lounge, there is no alcohol available. One of the changes in the update was the installation of soft drink fountains rather than cans in a fridge. All very well, but no low calorie drinks were included. fortunately, within days, cans of pepsi light appeared back in the fridge. The lounge is conveniently located very close to a number of gates, and is pleasant place to spend time in before a domestic flight.

One point to note, is that when transferring from an international flight to a domestic flight in KLIA there can be a long and slow moving queue as you go through immigration. If this is the case, you may find it more pleasant to go landside with those passengers who are remaining in Kuala Lumpur and then simply walk through domestic departures- there is almost never queues at the main immigration points, the only place that can be a problem is transiting to or from (but mainly to) a domestic flight.

Cathay Pacific Lounge Kuala Lumpur

One world passengers can also make use of the Cathay Pacific lounge in the satellite building. As you would expect this lounge is a lot smaller than the Malaysia airlines lounges in the airport. However, it may be worth a visit for a number of reasons. First, if you are not flying with Cathay, you are likely to find the lounge empty or almost empty. Secondly, if you are a beer drinker, they offer a better range- usually tiger and heineken, than the Malaysia Airlines. The food offer is well presented, and again, makes a change from what is on offer in the nearby Malaysia lounges.

The Malaysia Airlines flights to both London and Paris leave around midnight. However, my connecting flight to KL arrives around 18:00. As a result, I often have a lot of time to kill at the airport- for this reason I do visit the Cathay Lounge, really just for a change of scene. However, if you are only going to be in a lounge for a couple of hours it probably makes sense to choose the Malaysia Lounges. Of course, an emerald one world member has a potential "lounge crawl" if they wish. A visit to the regional lounge, the Malaysia Business lounge, the Cathay lounge, and then finally back to the Malaysia First class lounge will keep you busy for some time.

One way Europe to Asia

Finding one way long haul flights at competitive prices can be a chore- in fact, the lack of such fares often enhances significantly the value of Avios which can be used to book one ways when needed. Getting from Europe to Asia in Business class, in August, with no return attached is proving interesting. Currently Cathay Pacific is looking for £795 from Stockholm to Kuala Lumpur. Not too bad, but the route is long, going via both Doha and Hong Kong- but it will pick up 320 tier points which may come in handy. If you are willing to drop down to Economy, a one way from Berlin to KL can be found for £359 with Qatar airways, this should come with 80 tier points.

Pullman Putra Jaya

A quiet location and stunning rooms make this hotel an ideal getaway from the hustle and bustle of KL or other ASEAN cities. Those Platinum Le Club Accor members will enjoy access to an impressive lounge, which is usually peaceful. The pool is quite small for the size of the hotel, but I have never seen it too busy. There is also an impressive kids club. The hotel is located a short and inexpensive taxi ride from Putra Jaya Sentral station. It is inexpensive for a Pullman, usually coming in at around 280RM per night, just over £50. Possibly a good option for someone making use of some of the very generous Le club accor bonus promotions that have become rather frequent of late.

Malaysia Airlines Tier Point Run

Those members of the various one world frequent flyer schemes who are based on the Island of Borneo have usually found it best to get off the Island before looking at tier point runs. As described here there are often good options from Phuket. However, today I have been looking for Tier Point runs starting on Borneo. Infact, I was just looking for the hop from Miri to Kuching, which is, once a day, flown by Malaysia airlines (rather than MASwings- no tier points!). Whilst this came up, a much more interesting option for tier points also became apparent, that was Miri to Kuching via Kuala Lumpur and return. (MYY-KUL-KCH-KUL-MYY). This comes in at £253 at will earn 160 Tier Points in the BA scheme. (£1.58 per tier point- which is not so bad) and will earn 3706 avios for BA executive club members. One of the legs could be flown direct, reducing the tier points to 120, and the price to £233 which gets a better return of £1.47 per tier point). The direct flights come in at £223, a rather unattractive £2.87 per tier point.

If you are tempted to include Borneo as part of a tier point run, do make sure you are not booked on a MASwings flight- no Tier points will be awarded. If your run includes a stay in Kuching then I highly recommend the Pullman.

Qatar Airways 2 for 1 Business Class sale

Qatar airways has launched another round of their 2 for 1 Business Class flights from a number of European destinations to destinations including KL, Bangkok and Melbourne. Two Business Class return tickets from London to Kuala Lumpur are being advertised at £3,270. (This is £1,635 each, but you have to travel together.) This flight will earn you 560 BA tier points per passenger. So if this fits in with your travel plans it could be a good option. It can be booked until 17th May for travel up to 15th December.

Marriott Rewards- Why this is my main hotel loyalty scheme

Marriott has been my preferred hotel brand for the last five years. As with airlines I view the miles or points as secondary to a programme, and see the benefits for status as the main reason for concentrating stays with one brand. I have found Marriott Hotels keen to respect the benefits outlined in the plan, and they often go beyond what is required.

For me, the key benefit of elite membership is guaranteed lounge access this starts when you have gold status (50 nights) If the hotel has a lounge, you get access. No arguments. The one downside of this policy is that the lounges can be crowded. I find this more of a problem in Europe than in Asia though.

The room upgrades I have received over the four years have varied from spectacular (JW Marriott Khao Lak) to routinely non-existent (JW Marriott Kuala Lumpur). You get to know the hotels that upgrade, and those that don't. The Rennaissance in Kuala Lumpur is one that always does upgrade, and when I moved from Gold status to Platinum status I have often found myself in a Suite.

One drawback of the programme is that the only way to status is nights, although these can be earned from credit card spend in the UK and US, in general the only way to get nights in ASEAN is to stay. 50 nights for gold and 75 nights for platinum is a lot. But this means they can (and do) reward customers with status well.

A further drawback with Marriott rewards is that their points promotions are less generous than other brands- and the more you stay the worse your targeted promotions seem to get. Finally, I find the lack of centrally located mid range hotels in London a pain. During my next London trip I will be staying at a Radisson- where I have no status, because I wasn't prepared to fork out over £300 for a Marriott room.

If you think that Marriott rewards could be for you, the key is to get status as soon as you can. Customer service will often offer a challenge- stay X nights in 3 months and we'll give you Gold Status- in fact they sometimes give you Gold Status, and then let you keep it if you stay X times in three months. It is certainly worth an email to customer service if you have some Marriott stays in the near future.

Finally, arranging a "rewarding event" in a Marriott results in a 10 night credit to you account. I usually arrange two such meetings a year. The 30  qualifying nights I therefore need to retain gold status is a much more reasonable target to obtain.

Malaysia Airlines A380s for sale

The news that Malaysia Airlines has put its A380s up for sale is not unexpected, but is disappointing. The service between KL and London and Paris has been of a good standard and very convenient for a number of years. Two of the planes appear to be listed as available immediately. It is possible that some of the European routes could be axed or changed to a 777-200 soon. Perhaps London will go to one flight a day. However, I would be more disappointed (and I think it more likely) that Paris will either be served by a 777-200 or scrapped altogether.

The important point to note is that the Malaysia airlines 777s do not have flat beds in Business Class. It is a specious cabin, but it does not compare well to the A380s. It is certainly something to watch over the coming months. I fly between Europe and Kuala Lumpur regularly. It looks as though I will be travelling via the Middle East or Hong Kong before too long- as I was before the A380s arrived in Malaysia's fleet in 2012

Tim Clarke, president of Emirates airlines, calls the A380 a passenger magnet. It is a shame that Malaysia Airlines is not able to make this work.

Malaysia airlines still has much to offer travellers within and to and from ASEAN. The regional shorter routes (and domestic routes) served by 737-800s have a sound Business class product that puts many European carriers to shame. Malaysia Airlines is also a source of Tier Points (or status miles) in other one-world frequent flyer schemes.

One World Alliance - key benefitsof British Airways Executive Club

The one world alliance contains a large number of key airlines for travellers based in the ASEAN region. The founding members included British Airways, Cathay Pacific and Qantas, which gave the alliance useful coverage between Europe and Asia and within Asia. Recently Malaysia Airlines, Qatar and Sri Lankan Airlines have joined making the alliance particularly attractive.

Of all of the loyalty programmes within one world, despite the recent changes the British Airways Executive club is my preferred choice. This is despite the fact that the majority of my flights are actually flown with Malaysia Airlines. The key benefits of the British Airways Executive Club are:

1. Clear progression through the tiers- Tier points are straight forward and earned on almost every flight (be careful on Malyasia Airlines though- more to follow on this)

2. Even following the devlauation, generous points earning opportunities from flying- especially on British Airways, American Airlines and Iberia.

3. The household account- this makes earning avios as a family a breeze and means reward flights are earned much quicker than with competing schemes.

4. Tier status benefits are well respected throughout the alliance- sometimes additional luggage allowances can be a little bit of a struggle at check in though.

By having status in the BA programme rather than the MH programme I do miss out on some benefits when flying on Malaysia Airlines. For example, I do not pick up tier bonus enrich points. The additional luggage allowance for enrich passengers with status is generous and quite straight forward (50%/100% extra for Gold/Platinum members). Finally I never get upgraded when travelling on Malaysia Airlines. However, given how empty Business/first cabins seem to be I assume that Malaysia Airlines only upgrade for operational reasons, so I doubt I miss much.

The British Airways Executive club is a good option for ASEAN travellers. However, you do need to have 4 flights on British Airways flights each year to maintain status. This may be a problem for a reader who does not travel once a year or so to Europe (or Australia).

More on the benefits of the Executive Club, and how to earn and maintain status in future posts.

Paris to Johor Bharu: Malaysia Airlines First Class

I have flown the Malaysia Airlines A380 service between Paris and Kuala Lumpur many times as described here. I have used all three cabins. Most recently I flew in First Class from Paris to Johor Bharu. This was a reward flight- it cost 99,000 Avios. 90,000 for Paris to Kuala Lumpur and then 9,000 for the hop down to Johor Bharu in Business.

I currently only have sapphire one-world status. This means that I am not able to use first class check-in desks unless I am flying first class. Unfortunately when I tried to check in the first class desk was busy and I was ushered to a Business Class desk. I was checked in without delay, but I was a little disappointed not to have been at a first class desk (ridiculous I know). I had two suitcases and two carry on items. I tried to check the carry on items, but wasn't allowed because of the two piece rule. A little frustrating- and if I had paid £4,000+ for my ticket I may have been bit more irritated.

The lounge used by Malaysia Airlines in Charles de Gaulle is very disappointing- but this was not unexpected as the the other lounges in terminal 1 are also not great. In the past I have struggled to board this plane on time- there are only two security channels to get through to the gates. If there is another plane going at the same time it can be chaos. I asked the lounge staff if there was a fast track system for first class passengers. Their response- "this is Paris sir". Suitably chastised as a capitalist bourgeois  pig, I headed to the gate, to find no queue at all. I breezed through security and on to the plane.

The First Class cabin on the A380 is very spacious, the seat is huge The crew were excellent as was the food. Dom Perignon 2003 was served. The caviar and salmon starter was fantastic. There were only two other passengers in first class. Business class was also significantly less than half full. I do worry for the future of this service especially as  Malaysia Airlines has now put its A380s up for sale.

I regard Malaysia Airlines A380 Business class very highly. First class offers more space, but not many other significant benefits. If travelling with a companion I will continue to fly Business class. If alone, the extra 30,000 avios for First class could be worthwhile, because of the individual seating. That having been said, loads on this route seem low- perhaps you would be unlucky not to have an empty seat beside you in Business Class.

Malaysia Airlines Kuala Lumpur to Paris

I have used the Malaysia Airlines flight from Kuala Lumpur and Return quite regularly. It is a useful route even when travelling to the UK for a number of reasons:

1. It is cheaper than the flight to and from London (I imagine because of lower airport taxes and less demand) and they use an A380.
2. There is often Avios availability, either in Business or First Class.
3. The night flights (BA and Malaysia Airlines) arrive very early in the morning at Heathrow. I am not one for going straight to meetings, and so usually have a day in London first. As a result I find myself waiting to check in at my hotel. Arriving in Paris gives me the opportunity to refresh in the excellent American Airlines lounge at Charles De Gaulle before hoping across the channel and arriving in London at a more reasonable hour.

I have also found that this flight is often quite empty- which makes the journey a little more pleasant in all classes.

It is certainly one to consider if you are flying between Europe and Asia. If you add an Asian Leg in the Business Fare can be very competitive. For example Phuket to Paris and return via KL with Malaysia Airlines can often be booked for around £1,100. This will earn you over 17,000 avios and 360 tier points.

Its not all perfect though. The lounge for both business and first class passengers in Paris is rather feeble. The 50KG first class weight limit is fine, but the two pieces rule was enforced (on me anyway) the last time I flew the route- which was a pain as I ended up flying with two pieces of hand luggage.

There may well be a question mark over this route going forward. I'll continue to do my bit by flying it when I can! (edit: Courtesy of headforpoints.com I discover that Malaysia Airlines has put its A380s up for sale. It seems the threat to this route is very real indeed)

In forthcoming posts I'll review my experience of each of the cabins on this service.